Guest Services offers a welcoming face and a helping hand to the faculty, staff, students, patients and visitors of several University of Michigan facilities. It is our responsibility to maintain a safe and secure environment throughout campus while also offering various forms of assistance.
For more information about our services, please choose a location below.
Where we operate
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Guest Services specialists, an integral part of the security team at the C.S. Mott Children’s Hospital & Von Voigtlander Women’s Hospital, work closely with security officers to maintain a safe and supportive environment.
Services provided
- Verifying employee and volunteer identification
- Creating family and visitor identification badges
- Screening visitors and out-patients with a health questionnaire
- Monitoring the Infant Protection System
- Enforcing visitation policies
- Validating parking and providing wayfinding
For more information about these services, please visit the C.S. Mott Children’s Hospital page.
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Guest Services specialists are located at the visitor entrances of buildings 520, 18, 16, 28 and dock 90. They are the initial point of contact and responsible for managing all visitor access.
Services provided
- Verifying employee and volunteer identification
- Registering guests at the visitor entrances
- Providing courtesy calls to announce visitation
- Wayfinding and offering parking information
- Facilitating lost and found inquiries
- Assisting with maintenance services
For more information about these services, please visit the North Campus Research Complex page.
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Guest Services specialists provide a safe and secure environment for faculty, staff and students using the Taubman Health Sciences Library.
Services provided
- Verifying student identification
- Performing wellness checks
- Facilitating lost and found inquiries
- Assisting with maintenance services
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Guest Services specialists provide a safe and secure environment for Shared Services Center staff and visitors.
Services provided
- Verifying employee identification
- Registering guests
- Providing courtesy calls to announce visitation
- Wayfinding and offering parking information
- Facilitating lost and found inquiries
- Assisting with maintenance services
Guest services in your building
Guest Services specialists also are located at certain administration buildings around campus, including the Fleming Administration Building. The services provided by our specialists are customized to the buildings in which they serve.
For more information or to inquire about having Guest Services in your building, please contact Stephanie Yates at yatestep@med.umich.edu or (734) 232-7353.
“The Guest Services staff at the C.S. Mott Children’s and Von Voightlander Women’s hospitals play an important role in providing safety and security for our patients—most of whom are too young to protect themselves—families and staff. They also provide the first impression of the caring environment we want visitors to feel in their other, and equally important, role as customer service ambassadors.”
Paul A. King | Executive Director
C.S. Mott Children’s Hospital & Von Voigtlander Women’s Hospital
